Job Description
Welcome to Grand Pacific Hotels & Resorts, where we redefine hospitality in the heart of California. We are currently seeking a dynamic Front Desk Associate to join our award-winning team. This is an exciting opportunity for individuals looking to start a career in the luxury hospitality industry with no prior experience required.
As the face of our hotel, you will ensure every guest feels valued and welcomed from the moment they arrive. We provide comprehensive training to help you excel in your role and grow within our company.
Responsibilities
- Guest Services: Provide a warm welcome to guests and assist with check-in and check-out processes efficiently.
- Communication: Answer phone calls and emails promptly, responding to inquiries with a professional and friendly tone.
- Problem Solving: Address guest concerns or complaints immediately and escalate issues to management when necessary.
- Administrative Tasks: Maintain accurate records of guest information, registrations, and room assignments.
- Revenue Management: Upsell rooms and services to maximize hotel revenue and guest satisfaction.
- Team Collaboration: Work closely with housekeeping and maintenance staff to ensure room readiness.
Qualifications
- Attitude: A positive, energetic, and customer-focused attitude is essential.
- Communication: Strong verbal and written communication skills in English.
- Computer Skills: Basic proficiency with computer systems and point-of-sale software is preferred but not mandatory.
- Availability: Flexibility to work various shifts, including weekends and holidays.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).
- Age: Must be at least 18 years old.