Job Description
Are you a natural-born people person looking to launch a rewarding career in the hospitality industry? The Inn at Federal Hill is seeking enthusiastic, entry-level individuals to join our dynamic front desk team. We pride ourselves on our warm atmosphere and are looking for candidates who are eager to learn, grow, and provide exceptional guest experiences.
We offer comprehensive training and mentorship, meaning no prior hotel experience is necessary—just bring your positive attitude and professional work ethic. If you are ready to start a career where every day is different and you can make a real impact, we want to meet you!
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming experience from the moment they step through the door.
- Check-In/Out: Efficiently process reservations and check-ins using our Property Management System (PMS).
- Communication: Answer multi-line phone systems and respond to guest inquiries via email with a professional and friendly demeanor.
- Problem Solving: Assist guests with any special requests or concerns, escalating issues to management when necessary to ensure guest satisfaction.
- General Support: Maintain the cleanliness and organization of the front desk area and lobby, ensuring a high standard of presentation.
- Team Collaboration: Work closely with housekeeping and maintenance teams to address guest needs promptly and efficiently.
Qualifications
- Must be at least 18 years of age with a valid driver's license.
- Excellent communication skills and a polite, customer-service-oriented attitude.
- Ability to work flexible schedules, including weekends, holidays, and evening shifts.
- Basic computer literacy is a plus, but we provide full training for the right candidate.
- A high school diploma or equivalent is required.
- Must be able to stand for extended periods and lift light objects.