Job Description
We are currently seeking a dynamic and welcoming Front Desk Associate to join our award-winning team at The Grand Chicago Hotel. If you are looking for a hotel job in Chicago, IL that offers growth opportunities and a vibrant work environment, we want to meet you. We pride ourselves on exceptional guest service and provide comprehensive training for all new hires, making this the perfect opportunity for those seeking no experience jobs.
As a member of our front office team, you will be the face of our brand, ensuring every guest feels valued from the moment they arrive. We offer competitive wages, flexible scheduling, and a culture that fosters professional development.
Why Join Us?
- Competitive hourly rate: $18.00 - $22.00
- Comprehensive training programs for career advancement
- Discounts on hotel stays and local attractions
- Health, dental, and vision insurance for full-time employees
- A supportive and inclusive team atmosphere
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, answer phones, and handle check-ins and check-outs with efficiency and a smile.
- Communication: Effectively communicate with housekeeping, maintenance, and management to ensure guest needs are met promptly.
- Problem Solving: Address guest inquiries and resolve any issues or complaints in a calm and professional manner.
- Administration: Maintain accurate guest records and process payments securely using our property management system.
- Facility Maintenance: Keep the front desk area tidy and presentable at all times, ensuring the lobby reflects our high standards of hospitality.
Qualifications
- Age Requirement: Must be at least 18 years old.
- Communication Skills: Excellent verbal and written communication skills in English.
- Attitude: A positive attitude and a genuine desire to provide outstanding customer service.
- Availability: Flexibility to work evenings, weekends, and holidays as required by the hotel schedule.
- Technology: Basic computer proficiency and willingness to learn hotel software.