Job Description
Welcome to the Grand Horizon Hotel, where hospitality meets luxury. We are seeking enthusiastic individuals to join our front-of-house team as Front Desk Associates. Whether you are looking for your first job or a career in the dynamic hospitality industry, we provide comprehensive on-the-job training.
Our New York location offers a unique opportunity to work in one of the world's most exciting cities. You will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. Join us and build a rewarding career in the heart of NYC.
Responsibilities
- Guest Relations: Welcome guests warmly, check them in and out efficiently, and answer inquiries regarding local attractions and services.
- Operations Support: Handle cash transactions, process credit cards, and manage room keys with accuracy.
- Communication: Answer multi-line phone systems professionally and relay messages promptly to staff members.
- Front-of-House Maintenance: Maintain a pristine lobby and reception area to uphold our high standards of cleanliness.
- Problem Solving: Assist guests with special requests, complaints, or emergencies in a calm and professional manner.
- Administrative Tasks: Update guest profiles in the property management system and file necessary paperwork.
Qualifications
- Experience: No prior experience required; we train all new hires!
- Communication Skills: Excellent verbal and written communication skills with a friendly demeanor.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Attention to Detail: Strong organizational skills and the ability to multitask in a fast-paced environment.
- Computer Literacy: Basic comfort with computers and POS systems (training provided).
- Professionalism: Must be reliable, punctual, and presentable at all times.