Job Description
At The Grand Hotel Detroit, we believe that exceptional hospitality is the art of making every guest feel like family. We are currently seeking a Dynamic and Experienced Front Desk Manager to join our award-winning team at our downtown landmark property. If you possess a passion for luxury service and operational excellence, we want to hear from you.
As the face of our brand, you will lead a dedicated team in delivering world-class guest experiences, managing complex reservations, and ensuring the seamless operation of our front-of-house department.
Responsibilities
- Oversee the daily operations of the front desk, including check-in, check-out, and concierge services.
- Train, mentor, and supervise front desk staff to ensure high standards of service and grooming.
- Manage guest complaints and inquiries with empathy and efficiency to ensure 100% guest satisfaction.
- Monitor and maintain accurate records of room inventory, rates, and reservations using our Property Management System (PMS).
- Collaborate with housekeeping and maintenance departments to ensure room readiness and quality standards.
- Assist in the preparation of the front office budget and control labor costs.
Qualifications
- Minimum of 3 years of experience in hotel front office management or a similar supervisory role.
- Proven ability to lead a diverse team in a fast-paced, luxury environment.
- Excellent communication skills, both verbal and written, in English.
- Proficiency in hotel software (e.g., Opera, GuestCentric, or similar PMS).
- Strong problem-solving skills and the ability to remain calm under pressure.
- High school diploma or equivalent; Associate or Bachelor’s degree in Hospitality is preferred.