Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Manager. We're seeking a hospitality leader to deliver exceptional guest experiences while managing front desk operations. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in California's thriving hospitality industry. Be part of a team that redefines luxury service.
Responsibilities
- Manage daily front desk operations including check-in/out, VIP handling, and room assignments
- Train and mentor front desk staff on service standards and hotel systems
- Resolve guest complaints with empathy and efficiency
- Oversee billing processes and revenue management tasks
- Collaborate with housekeeping, concierge, and maintenance departments
- Implement upselling strategies for rooms and amenities
- Maintain accurate guest records and reporting
- Ensure compliance with brand standards and safety protocols
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership and team development skills
- Advanced knowledge of PMS systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Strong problem-solving and multitasking capabilities
- Valid California Food Handler Card (or ability to obtain)
- Fluency in English; Spanish proficiency highly valued
- Availability for flexible shifts including nights/weekends