Job Description
Join the Elite Team at The Pendry San Diego!
We are looking for a dynamic Front Desk Manager to lead our front-of-house operations. If you are an experienced hospitality professional seeking immediate employment and a chance to work in one of the most vibrant cities in the US, this is your opportunity.
At The Pendry, we don't just check guests in; we create unforgettable experiences. Our property offers a unique blend of luxury, modern design, and impeccable service standards.
Why Apply?
- Immediate Hire Available
- Competitive Salary & Benefits
- Shift Work Opportunities
- Modern Work Environment
Responsibilities
- Supervise and coordinate front desk operations, ensuring smooth check-in/check-out processes.
- Manage guest inquiries and resolve complaints efficiently to ensure 100% guest satisfaction.
- Oversee front office staff, including scheduling, training, and performance evaluations.
- Maintain accurate records of room availability, reservations, and folios using hotel PMS software.
- Handle cash handling and deposits with strict adherence to financial controls.
- Collaborate with housekeeping and maintenance departments to ensure room readiness.
- Adhere to all company policies, health codes, and safety regulations.
Qualifications
- Minimum of 2-3 years of experience in hotel front desk management or supervisory roles.
- Strong proficiency in hotel management software (e.g., Opera, Smith Travel, or similar).
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Professional appearance and demeanor.
- Proven ability to work well under pressure and handle difficult situations with grace.
- High school diploma or GED required; Associate's degree in Hospitality preferred.