Job Description
Launch your hospitality career with Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to ensure your success. Join our award-winning team in the heart of San Jose and grow your career while making memorable moments for our guests.
Our ideal candidates are natural problem-solvers with a passion for customer service. If you're detail-oriented, tech-savvy, and thrive in fast-paced environments, this is your opportunity to enter the dynamic hospitality industry. Enjoy competitive pay, benefits, and career advancement opportunities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with valet services and guest transportation
- Participate in daily briefings and training sessions
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Proficient with basic computer systems
- Outstanding communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Professional appearance and positive attitude
- Valid work authorization in the US