Job Description
Join the Royal Sonesta New Orleans: Where History Meets Modern Luxury
Experience the vibrant culture of the Crescent City while leading our award-winning Front Office team. We are seeking a dynamic and detail-oriented Front Office Manager to oversee guest experiences and operational excellence at our historic property located in the heart of the French Quarter.
In this pivotal role, you will manage front desk operations, ensure high standards of guest satisfaction, and lead a diverse team of hospitality professionals. If you have a passion for luxury service and a knack for leadership, we want to hear from you.
Responsibilities
- Oversee daily front desk operations, ensuring seamless check-in/check-out processes and efficient lobby management.
- Manage staff schedules, conduct performance reviews, and provide ongoing training to maintain high service standards.
- Act as the primary point of contact for VIP guests and resolve complex guest complaints with empathy and efficiency.
- Analyze daily revenue reports and implement strategies to maximize occupancy and RevPAR.
- Ensure strict adherence to all hotel policies, safety protocols, and brand standards.
- Collaborate with other departments, including Housekeeping and Food & Beverage, to ensure a cohesive guest journey.
Qualifications
- Minimum of 3 years of experience in a Front Office Manager or Assistant Manager role within a luxury hotel.
- Strong knowledge of hotel PMS systems (e.g., Oracle Opera, Micros) and MS Office Suite.
- Excellent communication skills with a second language preferred (French or Spanish is a plus).
- Proven leadership experience with the ability to motivate a team during peak seasons.
- High school diploma or equivalent; Bachelor's degree in Hospitality Management is a plus.
- Flexibility to work varying shifts, including nights, weekends, and holidays.