Job Description
We are expanding our operations in downtown Austin and are **urgently hiring** a dynamic **Front Office Manager** to lead our front desk team. Join a brand renowned for its hospitality excellence and vibrant culture in the heart of Texas.
Responsibilities
- Oversee daily front desk operations and ensure a seamless guest arrival experience.
- Manage and train front desk staff, including scheduling and performance reviews.
- Handle high-level guest inquiries and resolve complaints to ensure 100% satisfaction.
- Monitor and maintain accurate records of room inventory and guest services.
- Collaborate with housekeeping and maintenance to ensure property readiness.
- Enforce company policies, procedures, and safety standards strictly.
- Assist in financial tasks such as reporting and balancing daily receipts.
Qualifications
- Minimum of 2-4 years of experience in a similar Front Office Manager role.
- Strong knowledge of hotel management systems (e.g., Opera, StayNTouch).
- Excellent verbal and written communication skills in English (Bilingual is a plus).
- Proven ability to lead and motivate a diverse team under pressure.
- High level of professionalism and attention to detail.
- Flexibility to work weekends, holidays, and night shifts.
- High school diploma or equivalent; Hospitality degree preferred.