Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Baltimore Hotel! We're seeking charismatic individuals to deliver exceptional guest experiences in our vibrant downtown location. This part-time role offers flexible scheduling and opportunities for growth within our luxury hotel chain. If you thrive in fast-paced environments and possess a passion for service, we invite you to apply today and become part of our renowned guest-first culture.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain meticulous records of guest interactions and special requests
- Assist with emergency procedures and security protocols
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Baltimore attractions and transportation
- Valid driver's license and reliable transportation