Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Metropolitan Hotel in downtown Philadelphia! This entry-level position is perfect for energetic, customer-focused individuals seeking a dynamic hospitality career. You'll be the first point of contact for our international guests, delivering exceptional service while managing check-ins, reservations, and inquiries. Enjoy a supportive work environment with competitive pay, flexible shift schedules (including nights/weekends), and growth opportunities within our global hospitality network.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries and modifications via phone/email
- Process payments and maintain accurate billing records
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera/PMS) effectively
- Maintain a clean and organized front desk area
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer literacy (MS Office, PMS systems)
- Ability to work flexible shifts including nights/holidays
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Valid work authorization in the US