Job Description
Join our award-winning team at Grand Hospitality Group as a Full-Time Front Desk Agent in the heart of Charlotte, NC! We're seeking a dynamic professional to deliver exceptional guest experiences in our luxury hotel environment. This shift-based role offers competitive compensation, comprehensive benefits, and growth opportunities in the hospitality industry.
Why You'll Love Working With Us:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matchHotel discounts worldwide
- Paid time off and holidays
- Career development programs
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments with precision
- Respond to guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (e.g., Opera, Fidelio)
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems
- Ability to work flexible shifts (days, evenings, weekends)
- Attention to detail and organizational skills
- Basic math and cash handling abilities