Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our vibrant Miami Beach location. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Florida's premier hospitality destinations. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Check-in/check-out guests efficiently while maintaining a warm and welcoming demeanor
- Manage reservations, room assignments, and billing operations with precision
- Address guest inquiries and resolve issues promptly using problem-solving skills
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Propertyware)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- High school diploma or equivalent required