Job Description
Join our award-winning hospitality team at Desert Rose Inn & Suites! We're seeking a passionate Full-Time Front Desk Agent to create unforgettable guest experiences in the heart of Albuquerque. As the first point of contact for our diverse clientele, you'll embody our commitment to exceptional service while enjoying competitive pay, comprehensive benefits, and growth opportunities in one of New Mexico's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and payment processing accurately
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems to maintain accurate records
- Provide local recommendations and concierge services
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Albuquerque attractions and services
- High school diploma or equivalent required
- Valid New Mexico driver's license preferred