Job Description
Join the vibrant hospitality scene in Miami as a Full-Time Front Desk Agent at our luxury beachfront property. We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in one of Florida's most exciting destinations.
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through personalized service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Flexible availability for rotating shifts (days, evenings, weekends)
- Exceptional communication and problem-solving skills
- Multilingual abilities (Spanish preferred)
- High school diploma or equivalent required