Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Full-Time Front Desk Agent. We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding portfolio. Must thrive in fast-paced environments and embrace rotational shift work including nights, weekends, and holidays.
Our ideal candidate embodies warmth, efficiency, and problem-solving prowess. You'll be the first point of contact for discerning travelers, ensuring memorable stays through personalized service and local expertise. If you're passionate about hospitality excellence and seek a stable career with advancement potential, apply today to join our elite team.
Responsibilities
- Manage efficient guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, requests, and complaints with exceptional service orientation
- Process payments, manage reservations, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Perform daily audits of cash drawers and financial transactions
- Uphold brand standards through meticulous attention to detail in all guest interactions
- Assist with VIP guest arrangements and special event coordination
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 2 years front desk experience in luxury or boutique hotel environments
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication skills with fluency in English; bilingual (Spanish) preferred
- Strong problem-solving abilities with proven conflict resolution experience
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State driver's license (for occasional errands)
- Basic knowledge of NYC attractions, transportation, and local events
- Professional appearance with polished customer service demeanor