Job Description
Join our award-winning team at Memphis Grand Hotel, where Southern hospitality meets modern luxury! We're seeking a passionate Full-Time Front Desk Agent to create unforgettable experiences for our guests. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Memphis's premier hospitality destinations.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (e.g., Opera) efficiently
- Resolve guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Uphold brand standards through attentive service and attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems and MS Office Suite
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Valid Tennessee driver's license (if required for errands)