Job Description
Join our award-winning team at the Grand Orleans Hotel, where Southern hospitality meets luxury! We're seeking passionate Full-Time Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. This is your chance to grow in the heart of New Orleans' vibrant tourism scene while enjoying competitive pay, comprehensive benefits, and career advancement opportunities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room inventory
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain security protocols during overnight shifts
Qualifications
- High school diploma or equivalent required
- 1+ years hotel/front desk experience preferred
- Flexible availability for day/evening/night shifts
- Proficiency in reservation systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Louisiana hospitality certification a plus
- Basic knowledge of New Orleans tourism assets