Job Description
Join our award-winning team at Grand Hospitality Group as a Full-Time Front Desk Agent in vibrant Charlotte, NC! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown hotel. Enjoy competitive pay, comprehensive benefits (health/dental/vision), tuition reimbursement, and career advancement opportunities. Work in a dynamic environment with flexible shift schedules including nights, weekends, and holidays. Perfect for hospitality professionals who thrive in fast-paced settings and value work-life balance.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Manage room reservations, billing inquiries, and guest requests with precision
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Execute hotel safety protocols and emergency procedures
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience in luxury/hotel setting
- Proficiency in Opera property management system and MS Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid NC driver's license and reliable transportation
- Basic first aid/CPR certification (or willingness to obtain)
- Ability to stand for extended periods and lift 25 lbs