Job Description
Join our award-winning team as a Full-Time Front Desk Agent at the prestigious Grand Hotel & Spa in downtown Fort Worth! We're seeking charismatic professionals to deliver exceptional guest experiences in a luxury hospitality environment. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities in one of Texas's most vibrant cities. If you're passionate about service excellence and thrive in fast-paced settings, we invite you to apply today!
Responsibilities
- Deliver personalized check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and dining teams for seamless operations
- Process payments accurately and maintain confidential guest data
- Act as local expert recommending attractions, dining, and transportation
- Maintain immaculate front desk appearance and operational efficiency
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Rainmaker)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of Fort Worth attractions and local area
- Valid Texas driver's license (for guest shuttle service)