Job Description
Join our award-winning team at Grand Hospitality Group, where exceptional guest experiences are our passion! We're seeking a dedicated Full-Time Front Desk Agent to be the welcoming face of our premium Jacksonville riverfront hotel. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable moments for every guest.
In this position, you'll manage check-in/out processes, optimize room assignments, and resolve guest inquiries with professionalism and efficiency. We offer competitive compensation, comprehensive benefits, and career advancement opportunities within our growing portfolio of luxury properties.
Responsibilities
- Deliver exceptional guest service during check-in, check-out, and throughout the guest stay
- Manage reservations, room assignments, and billing inquiries using Opera/PMS systems
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Resolve guest complaints and issues proactively with a solution-oriented approach
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year of hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities in high-pressure situations
- Basic knowledge of hospitality industry standards and procedures
- Ability to multitask effectively while maintaining attention to detail
- Flexible schedule availability including nights, weekends, and holidays
- High school diploma or equivalent required