Job Description
Join the vibrant hospitality team at Grand Plaza Hotel, a premier luxury destination in downtown Los Angeles. We're seeking passionate individuals to deliver exceptional guest experiences through our 24/7 front desk operations. Enjoy competitive pay, flexible shift schedules, and career growth in one of California's most dynamic hotel environments.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservations, billing inquiries, and VIP guest requests
- Coordinate with housekeeping, security, and maintenance teams
- Resolve guest complaints with empathy and solution-oriented approaches
- Maintain accurate shift reports and cash handling procedures
- Utilize hotel management systems (Opera) for daily operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Flexible availability for day/night/weekend shifts
- Proficiency in hospitality software (Opera, Delphi preferred)
- Strong communication and conflict resolution skills
- Basic math aptitude for cash handling and billing
- Ability to stand for extended periods and lift 20 lbs
- Valid California driver's license (for airport shuttle duties)