Job Description
Join our award-winning team at the Grand Hotel Minneapolis as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. This full-time position offers comprehensive training and career advancement opportunities in the heart of downtown Minneapolis. No hospitality experience required – we'll teach you everything you need to succeed!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and room assignments using our property management system
- Address guest inquiries and resolve issues promptly and professionally
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and customer-first mindset
- No prior experience necessary – training provided!
- Must be available to work flexible shifts including weekends and holidays