Job Description
Welcome to Apex Hospitality Group, a leader in premium accommodations and customer service. We are currently seeking a dynamic and professional Full-Time Front Desk Agent to join our award-winning team in San Francisco. We pride ourselves on creating memorable experiences for our guests and offer a supportive environment where your career can truly flourish.
In this role, you will be the first point of contact for our valued guests. You will manage the front desk operations with efficiency and warmth, ensuring a seamless check-in and check-out experience. We are looking for individuals who are available for shift work, including nights and weekends, and who are committed to maintaining our high standards of service excellence.
Why Join Us?
- Competitive hourly wage with shift differentials.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts and travel perks.
- Career growth opportunities within a top-tier hospitality brand.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process using the property management system.
- Manage high volumes of incoming phone calls and emails while providing accurate information regarding hotel amenities and local attractions.
- Handle guest inquiries, complaints, and requests promptly and professionally, escalating complex issues to management when necessary.
- Process payments accurately and reconcile daily financial transactions.
- Assist with concierge services, including restaurant reservations, transportation bookings, and local area recommendations.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas meet our exacting cleanliness and safety standards.
- Maintain the professional appearance and organization of the front desk lobby and reception area.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is preferred.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Proficiency in Microsoft Office Suite and experience with Property Management Systems (PMS) is a plus.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Physical stamina to stand for extended periods and lift up to 25 lbs.
- Professional appearance and a positive, solution-oriented attitude.
- Valid driver's license is preferred.