Job Description
Join our award-winning team as a Full-Time Front Desk Agent at Nashville Hospitality Group! We're seeking charismatic professionals to deliver exceptional guest experiences during our 24/7 operational shifts. This role is perfect for night owls and early risers who thrive in dynamic environments. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Nashville's vibrant hospitality scene. If you're passionate about creating memorable stays and excel in fast-paced settings, apply today!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservation inquiries and modifications via phone/email
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Address guest concerns promptly and professionally
- Maintain accurate shift logs and incident reports
- Operate PMS systems (e.g., Opera, Sabre)
Qualifications
- High school diploma or equivalent
- 1+ years hotel front desk experience
- Flexible availability for rotating shifts (days/nights/weekends)
- Proficiency in reservation software
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Nashville attractions
- Positive attitude with genuine hospitality passion