Job Description
Join our dynamic team at Grand Plaza Hotel Chicago as a Full-Time Front Desk Agent! We're seeking a hospitality professional to deliver exceptional guest experiences during day, evening, overnight, and weekend shifts. Enjoy competitive pay, comprehensive benefits, and career growth in downtown Chicago's premier hospitality destination. If you thrive in fast-paced environments and excel at creating memorable guest interactions, this role is your gateway to excellence in hospitality.
Responsibilities
- Manage guest check-ins/checkouts efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Process payments, manage cash flow, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Uphold brand standards through attentive service and facility maintenance awareness
- Utilize PMS software (e.g., Opera) for inventory and reporting tasks
- Train and mentor new front desk staff on hotel procedures and guest service protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hospitality
- Availability for flexible shifts including nights, weekends, and holidays
- Proficiency in PMS systems and Microsoft Office Suite
- Strong multitasking abilities with attention to detail under pressure
- Exceptional communication skills and conflict resolution expertise
- Basic knowledge of Chicago tourism attractions and transportation
- Valid driver's license and reliable transportation