Job Description
Join our award-winning luxury hotel in the heart of Colorado Springs and launch your hospitality career! Grand Peaks Hospitality is seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences at our flagship mountain resort. No experience required – we provide comprehensive training to build your skills in customer service, operations, and hospitality excellence. Enjoy competitive benefits, career growth opportunities, and the chance to work in one of Colorado's most vibrant destinations. Apply today to start your journey in the dynamic world of luxury hospitality!
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservation systems, room assignments, and key distribution
- Respond promptly to guest inquiries and resolve service issues
- Process payments, manage cash handling procedures, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Uphold brand standards through attentive service and attention to detail
- Assist with special events, VIP guest handling, and concierge services
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including evenings, weekends, and holidays
- Basic computer literacy with willingness to learn property management systems
- Professional appearance and positive attitude
- Problem-solving mindset with customer-first approach
- No prior experience required – comprehensive training provided
- Must be authorized to work in the United States