Job Description
Join the Heart of New Orleans Hospitality!
We are looking for a dynamic and customer-focused Part-Time Front Desk Agent to join our team at The Royal Orleans Hotel. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to hear from you.
In this role, you will serve as the first point of contact for our guests, ensuring a warm welcome and seamless check-in/check-out process. We offer flexible scheduling to accommodate students and those seeking secondary income.
Responsibilities
- Check guests in and out efficiently, verifying identification and processing payments accurately.
- Answer incoming phone calls and manage correspondence with professionalism and courtesy.
- Provide exceptional customer service by answering inquiries about hotel amenities, local attractions, and dining options.
- Maintain a clean, organized, and welcoming reception area.
- Resolve guest complaints and issues promptly, escalating when necessary.
- Assist with lobby concierge duties and general hotel operations during peak hours.
- Ensure all safety and security procedures are followed at all times.
Qualifications
- High school diploma or equivalent required; some college or hospitality training is a plus.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with computer systems and property management software.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- A friendly, approachable, and professional demeanor is essential.