Job Description
Join our award-winning team at Grand Hospitality Group as a Full-Time Front Desk Agent in Washington, Illinois. We're seeking a passionate hospitality professional to deliver exceptional guest experiences while managing dynamic shift schedules. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Check in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations, room assignments, and billing transactions accurately
- Respond promptly to guest inquiries and resolve issues with professionalism
- Coordinate housekeeping and maintenance requests for seamless operations
- Utilize property management systems to track occupancy and revenue
- Uphold safety protocols and emergency procedures during shifts
- Collaborate with cross-department teams for exceptional guest satisfaction
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency with reservation systems (e.g., Opera, RoomKey)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during shifts
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid Illinois driver's license (if required for duties)