Job Description
Join our award-winning team at Grand Hotel Boston, where hospitality excellence meets urban sophistication. We're seeking passionate individuals to deliver exceptional guest experiences through our full-time front desk operations. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the heart of Boston. Perfect for detail-oriented professionals seeking stable shift work in luxury hospitality.
Responsibilities
- Check-in/check-out guests with efficiency and professionalism using Opera PMS
- Manage room assignments and inventory across multiple shifts
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments, manage cash floats, and reconcile daily reports
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Massachusetts hospitality certification preferred
- Basic knowledge of Boston attractions and transportation
- High school diploma or equivalent required