Job Description
Join our award-winning beachfront resort and become the heart of our guest experience! We're seeking charismatic Front Desk Agents to deliver exceptional hospitality in Virginia Beach's premier coastal destination. As the first point of contact, you'll create memorable arrivals and departures while showcasing the warmth of Virginia Beach hospitality. Enjoy competitive compensation, benefits, and career growth in a dynamic beachside environment.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and guest requests with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments, handle cash operations, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Local area knowledge to provide insider recommendations for attractions
- Maintain organized front desk documentation and security protocols
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication skills and conflict resolution abilities
- Ability to multitask in fast-paced environment during peak seasons
- Valid Virginia driver's license (for local errands)
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred