Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! At Grand Plaza Hotel Columbus, we're seeking charismatic hospitality professionals to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location near Ohio State University. We value growth – many of our agents advance to management roles within 18 months!
What makes us special? Our commitment to creating memorable stays through genuine service, attention to detail, and local expertise. As the first point of contact, you'll transform every guest interaction into a positive moment.
Responsibilities
- Handle check-in/check-out procedures with efficiency and warmth
- Manage reservations and room assignments using Opera PMS
- Address guest inquiries with local recommendations and solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Execute upselling strategies for premium rooms and amenities
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera/PMS preferred)
- Exceptional communication and problem-solving abilities
- Ability to multitask in fast-paced environments
- Valid Ohio driver's license (for occasional errands)
- Flexible availability including weekends/holidays
- Basic knowledge of Columbus attractions and transportation
- Positive attitude with a passion for hospitality