Job Description
Join our award-winning team at Grand Hospitality Group as a Full-Time Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences at our flagship Dallas location. No prior hotel experience is required – we provide comprehensive training for career growth in hospitality. Enjoy competitive pay, benefits, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments
- Respond to guest inquiries with exceptional service
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Operate hotel management systems accurately
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving ability
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Positive attitude and team-oriented approach
- Attention to detail and organizational skills
- No prior experience necessary – training provided