Job Description
Join our award-winning team at Grand Bay Hotel Oakland as a Full-Time Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of downtown Oakland. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth matters. If you're passionate about hospitality and ready to start your career, we want you!
Responsibilities
- Warmly greet and check-in guests with a professional, friendly demeanor
- Efficiently manage reservations, room assignments, and payment processing
- Resolve guest inquiries and concerns promptly with solutions-oriented mindset
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidentiality of sensitive information
- Upsell hotel amenities and local attractions to enhance guest experiences
- Ensure lobby area remains immaculate and welcoming at all times
Qualifications
- No experience required! We provide comprehensive paid training
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with reservation systems
- Strong problem-solving abilities with a positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization and ability to pass background check