Job Description
Join our award-winning team at Pacific Gateway Hotel & Spa, where coastal elegance meets exceptional hospitality. We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of San Diego's vibrant waterfront district. As the first point of contact, you'll embody our commitment to luxury service while managing all front desk operations with precision and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most desirable destinations.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Utilize property management systems to maintain accurate guest records
- Process payments and manage cash handling procedures
- Promote hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license (for va/shuttle duties)
- Fluency in English; Spanish proficiency highly desirable
- Strong attention to detail and multitasking abilities
- Professional appearance and polished demeanor