Job Description
Join our award-winning hospitality team in downtown Cleveland! We're seeking passionate individuals to become the face of our luxury hotel. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, benefits, and a dynamic work environment in Ohio's premier tourist destination.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using property management systems
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Assist with valet services and luggage handling
- Uphold brand standards through cleanliness and professionalism
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, PMS systems)
- Ability to work flexible shifts including nights/weekends
- Positive attitude with problem-solving aptitude
- Valid Ohio driver's license (for valet duties)
- Willingness to complete paid certification training