Job Description
Join our award-winning team at Grand Bay Hotel & Resort, Miami Beach's premier luxury hospitality destination! We're seeking a passionate Full-Time Front Desk Manager to deliver exceptional guest experiences while leading our front office operations. As a key member of our leadership team, you'll drive guest satisfaction, optimize team performance, and ensure seamless check-in/check-out processes in our vibrant oceanfront setting.
This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our growing portfolio of luxury properties. If you thrive in fast-paced environments and possess a flair for personalized service, we invite you to apply today and become part of Miami's most dynamic hospitality team.
Responsibilities
- Lead front desk team through daily operations, scheduling, and performance coaching
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Manage room inventory and maximize revenue through strategic upselling
- Oversee check-in/check-out procedures ensuring accuracy and efficiency
- Train new staff on hotel systems, service standards, and safety protocols
- Collaborate with housekeeping, concierge, and maintenance departments
- Maintain detailed guest preference profiles for personalized experiences
- Implement and monitor front desk KPIs including satisfaction scores and wait times
Qualifications
- 3+ years of hotel front desk experience with 1+ years in supervisory role
- Proven track record in delivering exceptional guest service excellence
- Proficiency in Opera or PMS hotel management systems
- Strong leadership abilities with team development experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida hospitality certification preferred
- Fluency in English; Spanish proficiency highly valued