Job Description
Join our award-winning team at Grand Plaza Hotel Fresno, where hospitality excellence meets Central Valley charm. We're seeking charismatic Front Desk Agents to deliver unforgettable guest experiences in our 4-diamond downtown property. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in California's premier hotel destination.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing operations
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and manage cash handling procedures
- Maintain accurate guest records in hotel management systems
- Act as hotel ambassador, providing local recommendations and assistance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or PMS systems
- Strong communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid California driver's license preferred
- Spanish fluency highly valued
- High school diploma or equivalent required