Job Description
Join our award-winning downtown Detroit hotel team! We're seeking passionate individuals to deliver exceptional guest experiences at Grand Plaza Hotel Detroit. No prior hospitality experience required – we provide comprehensive training. Enjoy competitive pay, benefits, and career growth in the heart of Detroit's revitalized downtown district. Perfect for career changers or recent graduates!
Responsibilities
- Deliver warm, professional front desk services including check-in/check-out
- Manage guest inquiries and resolve issues with a solutions-oriented approach
- Process reservations and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain clean, organized lobby and reception areas
- Collaborate with team members to ensure 5-star service standards
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong customer service orientation with a positive attitude
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and comfort with reservation systems
- Team player with collaborative mindset
- Willingness to learn and grow in hospitality
- Reliable transportation to downtown Detroit location