Job Description
Join our award-winning luxury hotel in the heart of Boston! We're seeking a passionate hospitality professional to lead our guest experience team. At Grand Hospitality Group, we pride ourselves on delivering exceptional service while fostering a culture of growth and excellence. Enjoy competitive benefits, career advancement opportunities, and the chance to work in one of America's most vibrant cities. If you're ready to elevate your career in hospitality, we want to meet you!
Responsibilities
- Oversee daily front desk operations and ensure seamless guest check-in/check-out processes
- Train and mentor staff on hospitality best practices and service excellence standards
- Resolve guest concerns promptly and implement feedback-driven improvements
- Collaborate with housekeeping, maintenance, and F&B departments for cohesive operations
- Monitor room inventory and optimize occupancy through strategic pricing strategies
- Conduct regular staff meetings and performance evaluations
- Ensure compliance with safety, health, and accessibility regulations
Qualifications
- Bachelor's degree in Hospitality Management or equivalent experience
- Minimum 3 years in hotel management with 2 years in leadership role
- Proven track record in delivering exceptional guest experiences
- Strong problem-solving and conflict resolution abilities
- Proficiency in hotel management software (Opera, etc.)
- Excellent communication and team leadership skills
- Flexible availability including nights, weekends, and holidays