Job Description
Join our award-winning downtown Sacramento hotel and deliver exceptional guest experiences as part of our dynamic hospitality team. We're seeking passionate individuals to elevate our service standards while enjoying flexible scheduling and competitive compensation. Perfect for students, career-changers, or those seeking supplemental income in the heart of California's capital.
Why Work With Us?
- Comprehensive training and career development opportunities
- Employee discounts on hotel stays and dining
- Collaborative, fast-paced environment in a luxury setting
- Complimentary meal during shifts
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate housekeeping and maintenance requests
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Maintain cleanliness and organization of front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with basic computer systems and POS software
- High school diploma or equivalent required
- Valid California driver's license if valet duties assigned
- Ability to stand for extended periods
- Fluency in English (Spanish bilingual a plus)