Job Description
Join our award-winning luxury hotel in the heart of Baltimore as we seek an exceptional Full-Time Hotel Manager to lead our dynamic team. At Grand Hospitality Group, we redefine hospitality excellence through personalized service and innovative guest experiences. This pivotal role offers the opportunity to shape our property's success while fostering a culture of growth and collaboration. Enjoy competitive compensation, comprehensive benefits, and the chance to make a lasting impact in Baltimore's thriving hospitality scene.
Responsibilities
- Oversee daily hotel operations ensuring seamless guest experiences and operational excellence
- Lead, mentor, and develop a high-performing team of hospitality professionals
- Drive revenue growth through strategic pricing, marketing initiatives, and partnership development
- Implement and maintain industry-leading standards for cleanliness, safety, and service quality
- Manage financial performance including budgeting, forecasting, and cost optimization
- Resolve complex guest inquiries and elevate service recovery protocols
- Collaborate with cross-functional departments to ensure cohesive operations
- Stay current with hospitality trends and implement best practices
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5+ years progressive hotel experience with 2+ years in leadership roles
- Proven track record of achieving financial targets and guest satisfaction goals
- Expert knowledge of hotel management systems (Opera, RMS, PMS)
- Exceptional leadership, communication, and problem-solving abilities
- Strong financial acumen with experience in budget management
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid Maryland hospitality certification preferred