Job Description
Join our award-winning luxury hotel in Charlotte's vibrant Uptown district as a Full-Time Hotel Manager. Lead our dedicated team to deliver exceptional guest experiences while driving operational excellence. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of America's fastest-growing hospitality markets.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic plans to enhance guest satisfaction and revenue
- Manage staff scheduling, training, and performance evaluations
- Ensure compliance with safety regulations and brand standards
- Coordinate with sales and marketing teams to maximize occupancy
- Resolve guest inquiries and operational challenges promptly
- Analyze financial reports to optimize profitability
Qualifications
- 5+ years of progressive hotel management experience
- Proven track record in luxury or boutique hotel operations
- Strong leadership and team development skills
- Expertise in PMS systems (Opera, etc.) and revenue management
- Exceptional problem-solving and decision-making abilities
- Bachelor's degree in Hospitality Management or related field
- Valid North Carolina Food Protection Manager certification