Job Description
Are you ready to elevate the standard of hospitality in the Big Apple? Grand Horizon Hospitality is currently seeking a dedicated and strategic Hotel Manager to join our elite team. Based in the vibrant heart of New York City, this full-time role offers the opportunity to lead a world-class team and deliver exceptional guest experiences. If you have a passion for luxury service and operational excellence, we want to hear from you.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and development.
- A dynamic and inclusive work culture.
Responsibilities
- Oversee all aspects of daily hotel operations to ensure a seamless guest experience.
- Manage and mentor the front-of-house and back-of-house staff, fostering a positive work environment.
- Monitor and control operating costs while maintaining high service standards.
- Handle guest inquiries and complaints professionally to ensure high satisfaction rates.
- Coordinate with marketing teams to promote hotel packages and events effectively.
- Ensure compliance with all local laws, health regulations, and safety protocols.
- Prepare and analyze monthly financial reports and operational budgets.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management.
- Strong leadership skills with the ability to motivate a diverse team.
- Excellent verbal and written communication skills.
- Proficiency in property management systems (e.g., Opera, Oracle).
- Flexibility to work varying shifts, including weekends and holidays.
- Proven track record of improving guest satisfaction scores.