Job Description
Join our award-winning luxury hotel in downtown Phoenix as we seek an experienced Hotel Manager to lead our operations. You'll oversee daily activities, drive exceptional guest experiences, and lead a team of 50+ hospitality professionals. This is a leadership opportunity with competitive benefits, career advancement, and the chance to shape Phoenix's premier hospitality destination.
Responsibilities
- Direct all hotel operations including front desk, housekeeping, and F&B services
- Develop and implement strategic plans to enhance guest satisfaction and revenue growth
- Manage team recruitment, training, and performance evaluations
- Monitor budget adherence and financial performance metrics
- Ensure compliance with health, safety, and brand standards
- Coordinate with vendors and local tourism partners
- Resolve escalated guest issues with professionalism and discretion
Qualifications
- 5+ years in hotel management with luxury/hotel experience
- Proven track record in team leadership and P&L management
- Strong knowledge of hospitality operations and industry trends
- Bachelor's degree in Hospitality or Business Administration
- Excellent problem-solving and conflict resolution skills
- Ability to work flexible hours including nights/weekends
- Proficiency in hotel management software (Opera, Cloudbeds)
- Arizona State Hotel Manager certification preferred