Job Description
Are you a dedicated hospitality professional seeking a rewarding career in the heart of Pennsylvania?
Keystone Hospitality Solutions is currently looking for enthusiastic individuals to join our full-time team in Oakland, PA. We pride ourselves on delivering exceptional guest experiences and fostering a supportive work environment. We are seeking a reliable, energetic, and customer-focused Hotel Manager and Shift Supervisor to lead our operations. If you thrive in a fast-paced environment and are passionate about guest satisfaction, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible shift work options to suit your lifestyle.
- Opportunities for professional growth and advancement within the company.
- A collaborative team culture in a beautiful Pennsylvania location.
Responsibilities
- Oversee the daily operations of the hotel to ensure smooth and efficient workflows.
- Manage and supervise staff schedules, including weekend and holiday shifts, to ensure adequate coverage.
- Ensure all areas of the hotel meet high standards of cleanliness, safety, and security.
- Handle guest inquiries, complaints, and special requests with a focus on resolving issues to ensure 100% guest satisfaction.
- Train new hires and conduct performance reviews for hotel staff to maintain high service standards.
- Monitor inventory levels for housekeeping and restaurant supplies to minimize waste.
- Collaborate with the management team to develop marketing strategies and increase occupancy rates.
Qualifications
- High school diploma or GED required; hospitality management certification is a plus.
- Minimum of 2-3 years of experience in hotel management, hospitality, or customer service.
- Strong leadership skills with the ability to motivate and direct a diverse team.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including early mornings, nights, weekends, and holidays.
- Proficiency in hotel management software and Microsoft Office Suite.
- Valid driver’s license and a clean driving record.