Job Description
Welcome to Grand Atlanta Hotel & Suites, where we are dedicated to providing world-class hospitality experiences in the heart of the city. We are currently seeking motivated, friendly individuals to join our front desk team. We are proud to offer this opportunity to candidates with no prior experience, as we provide comprehensive on-the-job training.
If you have a positive attitude, a passion for helping others, and a desire to start a career in the thriving hospitality industry, we want to hear from you. Join a team that values your growth and offers a dynamic work environment.
What You Will Gain:
- Competitive hourly compensation ($15.00 - $18.00).
- Comprehensive training and mentorship.
- Flexible scheduling to accommodate work-life balance.
- Discounts on hotel stays and dining.
Responsibilities
- Guest Check-In/Out: Efficiently register guests using property management systems, ensuring accurate data entry and billing.
- Front Desk Operations: Answer phone calls promptly, manage incoming mail, and distribute messages to guests and staff.
- Guest Relations: Address guest inquiries, resolve complaints, and provide exceptional customer service to ensure a memorable stay.
- Financial Transactions: Handle cash and credit card payments accurately, balancing daily reports at the end of each shift.
- Lobby Management: Maintain a clean, organized, and welcoming lobby environment, assisting with directions and local recommendations.
- Housekeeping Coordination: Communicate maintenance requests and room cleaning needs to the appropriate departments.
- Security Compliance: Adhere to hotel safety protocols and verify guest identities for security purposes.
Qualifications
- Education: High school diploma or GED equivalent.
- Communication: Strong verbal and written communication skills with the ability to speak clearly with guests and staff.
- Personality: A friendly, outgoing, and professional demeanor with a genuine desire to serve.
- Availability: Willingness to work flexible shifts, including nights, weekends, and holidays.
- Computer Skills: Basic computer literacy and comfort with learning new software quickly.
- Physical Stamina: Ability to stand for extended periods and lift light furniture or supplies as needed.