Job Description
Welcome to The Grand Columbus Hotel, a beacon of luxury and comfort in the heart of the city. We are currently seeking a dedicated, charismatic, and detail-oriented Part-Time Front Desk Agent to join our elite hospitality team. If you possess a passion for creating exceptional guest experiences and thrive in a dynamic, fast-paced environment, we invite you to apply.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive hourly wage, flexible scheduling, and the opportunity to work in a beautifully designed, modern facility.
Responsibilities
- Provide professional, friendly, and efficient check-in and check-out services for all guests, ensuring a seamless arrival experience.
- Manage incoming phone calls and emails with a courteous, helpful, and problem-solving demeanor.
- Assist guests with luggage handling, provide directions to local attractions, and answer inquiries regarding hotel amenities.
- Maintain the lobby area and reception desk to the highest standards of cleanliness and organization.
- Handle guest requests, complaints, and special arrangements promptly and escalate complex issues to management when necessary.
- Process payments and manage credit card transactions accurately using the Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or GED is required; previous hospitality experience is a strong plus.
- Proficiency in Microsoft Office Suite and experience with property management software (e.g., Opera, Maestro) is preferred.
- Excellent verbal communication skills and a warm, approachable personality.
- Ability to stand for extended periods and lift light luggage (up to 25 lbs).
- Flexibility to work various shifts, including weekends, evenings, and holidays.
- Strong attention to detail and the ability to multitask in a high-volume environment.