Job Description
Join our award-winning luxury hotel in the heart of Charlotte's vibrant Uptown district! Grand Harbor Hotels is seeking a dynamic Hotel Operations Manager to lead our exceptional guest experience team. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing hospitality markets. Be part of a team committed to excellence and innovation in premium service delivery.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement staff training programs for service excellence
- Manage departmental budgets and financial performance metrics
- Resolve escalated guest concerns with personalized solutions
- Coordinate with sales and events teams for seamless guest experiences
- Ensure compliance with brand standards and safety regulations
- Lead performance reviews and staff development initiatives
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years hotel operations experience with 2+ years in leadership
- Proven track record in guest satisfaction and team management
- Advanced knowledge of PMS systems and revenue management
- Strong problem-solving and conflict resolution skills
- Valid North Carolina Food Handler's certification
- Proficiency in hotel industry software (Opera, Cloudbeds)